Terms & Conditions

USER AGREEMENT

1. General Provisions

The seller of products on inspirate.pro is INSPIRATE FLOWARTS LLP, referred to below as the “Store”. Full seller information and business details are available on the Contact page.

For questions about shipping, product quality, warranty service, order cancellation or returns, please email support@inspirate.pro.

Each order is governed by the product description, agreed specifications, the “Shipping and Warranty Policy” and the version of these Terms provided to the customer when the order is placed.

2. Order Placement and Payment

The customer must provide accurate information, check the contents of the order and use payment methods they are authorised to use.

Available payment methods, product prices and the total shipping cost are displayed at checkout before payment.

The Store may request information reasonably necessary to fulfil the order, verify payment and prevent unauthorised or fraudulent transactions.

Before accepting an order, the Store may decline it if the product is unavailable, delivery is not possible, materially inaccurate information has been provided or legal restrictions apply.

Changes to an accepted order, its contents, custom specifications, price or agreed timeframes require agreement between the parties or another basis permitted by law.

Changes to catalogue prices do not affect the price of an order already accepted.

3. Product Characteristics and Custom Specifications

Product characteristics and included components are determined by the product description and the specifications agreed when the order is placed.

Items used in photographs to demonstrate a product are included only where expressly stated in the description.

Displayed colours may vary depending on lighting and screen settings. Acceptable display variations do not alter the agreed essential characteristics of the product.

The customer should check the product’s stated compatibility with their equipment and accessories. Requirements for a particular purpose not stated in the description must be agreed before purchase.

Custom product specifications are recorded in the order or correspondence with the Store. Changes requested after production has begun are subject to technical feasibility and separate agreement on price and timing.

4. Order Cancellation and Returns of Non-Defective Products

The Store does not offer additional voluntary returns or exchanges of non-defective products because the customer has changed their mind.

An accepted order may be cancelled by agreement between the parties or on grounds established by applicable law.

Where the law provides a mandatory right to withdraw from a distance purchase, the statutory procedure applies. Section 10 of these Terms applies to qualifying purchases by consumers in the European Union.

For genuinely personalised products and products made to the customer’s individual specifications, a statutory exception to the right of withdrawal applies where that exception covers the purchase and information about it was provided before the order was placed.

Making a standard model after receiving an order does not, by itself, make the product personalised.

5. Product Quality and Order Contents

The Store reviews reports of product defects, damage during delivery, incorrect contents and products that do not match the agreed order.

To contact us about an issue, please email support@inspirate.pro.

The Store may carry out any necessary inspection of the product, its components, identification markings and the reported defect. The condition of the product may be documented on receipt and during inspection.

Receipt of a report or acceptance of a product for inspection does not, by itself, constitute acknowledgement of the reported defect or acceptance of liability by the Store.

A decision is made based on the circumstances and the results of any necessary inspection, within the time limits required by applicable law.

Repair, replacement, a price reduction or a refund is provided where the relevant grounds exist and in accordance with applicable law.

6. Product Use and Warranty Service

Product use, drop protection, commercial warranty coverage and after-sales support are described in the “Shipping and Warranty Policy”.

The version of that policy provided at the time of purchase applies to the order.

7. Product Return Procedure

To return a product, please email support@inspirate.pro.

The Store provides the return address and shipping instructions after you contact us. The return address may differ from the seller’s registered address and the original dispatch address.

The product must be sent to the address provided. The parcel must contain information allowing the order and the related enquiry to be identified.

The customer must use packaging that protects the product during transit and retain proof of dispatch.

When returning an entire order, all included components must be returned. For an enquiry concerning an individual product or component, the contents of the return are determined by the issue being addressed and the inspection required.

Responsibility for damage during return transit is assessed with reference to the cause of the damage, the adequacy of the packaging and applicable law.

The shipment of damaged batteries and other items subject to transport restrictions must be arranged with the Store in advance, taking the carrier’s rules into account.

8. Return Shipping Costs

Where applicable law permits withdrawal from the purchase of a non-defective product, the customer bears the direct cost of return shipping unless the law requires otherwise.

The Store pays or reimburses return shipping costs in the circumstances and to the extent required by applicable law or separately agreed with the customer. When claiming reimbursement, the customer must substantiate the amount of the costs and their connection to the return.

Express shipping and additional paid carrier services must be agreed with the Store before dispatch. Unagreed costs exceeding those necessary for the return are payable by the customer unless otherwise required by law.

No return handling or restocking fee is charged.

9. Refunds

Refunds are made using the original payment method unless another method is agreed with the customer and permitted by the payment provider’s rules and applicable law.

The grounds for a refund, its amount and the applicable deadline depend on the nature of the enquiry and mandatory legal requirements. Withdrawal from a distance purchase under Section 10 follows the procedure set out in that section.

Where no specific statutory deadline applies, the confirmed refund amount is issued without undue delay and no later than 14 calendar days after the grounds for and amount of the refund have been confirmed.

Original delivery charges are included in the refund in the circumstances and to the extent required by law.

Amounts already refunded to the customer by the Store, a bank or a payment provider on the same grounds are taken into account when calculating the refund.

10. Statutory Right of Withdrawal for Consumers in the European Union

This section applies to purchases covered by a statutory right to withdraw from a distance contract.

The customer may notify the Store of their withdrawal without giving a reason within 14 calendar days after receiving the product. Where multiple products from one order are delivered separately, the period runs from receipt of the last product, as provided by law.

To cancel an order or return a product, please email support@inspirate.pro.

The product must be sent back no later than 14 calendar days after the notice of withdrawal is sent.

The customer bears the direct cost of returning a non-defective product unless the law requires otherwise.

To the extent permitted by law, the Store may account for any proven reduction in the product’s value resulting from handling beyond what is necessary to establish its nature, characteristics and functioning.

A refund is issued within 14 calendar days after the Store receives the notice of withdrawal. Unless the Store has offered to collect the product itself, it may withhold the refund until it receives the product or evidence that it has been sent back, whichever occurs first.

When the customer withdraws from the entire order, the original delivery charge is refunded up to the cost of the least expensive standard delivery method offered by the Store at the time of purchase. Any additional amount paid for a more expensive delivery method selected by the customer is not refunded unless required by law.

The exceptions described in Section 4 apply to custom-made and personalised products.

11. Liability

The customer must follow the product’s requirements for use, charging, storage and care.

The Store is not responsible for damage or costs established to have been caused by the customer’s failure to follow those requirements.

To the extent permitted by law, the Store is not liable for losses that are not causally connected to its breach of obligations or for consequences that could not reasonably have been foreseen when the contract was entered into.

12. Website Use and Data Processing

Unlawful use of the website, interference with its operation, attempted unauthorised access, fraudulent transactions and infringement of rights in website materials are prohibited.

The Store may restrict access to the website if such activities are identified.

Commercial use of the website’s text, photographs, videos, graphics and other materials requires permission from the rights holder or another lawful basis.

Personal data is processed in accordance with the published Privacy Policy and applicable law.

Records of orders, payments, correspondence, shipments and enquiries may be retained to the extent and for the period necessary to perform the contract, fulfil legal obligations and protect the Store’s rights.

13. Final Provisions

Enquiries concerning order fulfilment should be sent to support@inspirate.pro.

These Terms apply to the extent permitted by mandatory provisions of applicable law. They do not exclude rights or liability that cannot lawfully be limited by contract.

New versions of these Terms apply to orders placed after their publication. Orders already accepted remain subject to the version in effect when they were placed, unless the parties lawfully agree otherwise.

The invalidity of any individual provision does not affect the validity of the remaining provisions.