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1. Order Placement and Preparation
Order preparation begins once payment and the information necessary to fulfil the order have been received.
The customer should check the selected model, included components, custom specifications and recipient details before making payment.
The standard preparation time is 4–12 business days, starting on the business day following receipt of payment and confirmation of any necessary specifications.
A different production time for custom products may be agreed before the order is confirmed.
Business days are Monday to Friday, excluding public holidays and official non-working days applicable to the relevant stage of order fulfilment.
2. Shipping Destinations and Arrangements
Shipping is available to the destinations offered at checkout.
Available shipping methods and the total shipping cost are displayed at checkout before payment.
Additional services, address redirection and reshipping are calculated separately and provided once their terms and cost have been agreed.
The availability of shipping for certain products depends on carrier restrictions, requirements concerning parcel contents and import conditions.
3. Transit Times
The estimated transit time is 10–45 business days after dispatch and does not include order preparation.
The combined estimated preparation and delivery time is 14–57 business days, unless a different timeframe is agreed before the order is placed.
Transit times may be affected by customs clearance, public holidays, changes to transport routes, carrier restrictions and disruptions to transport infrastructure.
In the event of a significant delay, the Store will provide the customer with the available information about the shipment and the next steps.
If a product is required by a particular date, delivery by that date must be agreed with the Store before the order is placed.
4. Shipping Address and Recipient Details
The customer must provide a complete and accurate shipping address, postal code, recipient name and current contact details.
To request a shipping address change, please email support@inspirate.pro.
Changes before dispatch depend on the stage of order preparation. Changes after dispatch depend on whether the carrier offers the relevant service.
5. Tracking and Receipt
After dispatch, the Store provides a tracking number if tracking is included in the selected shipping method. The frequency of tracking updates depends on the carrier.
The customer should monitor carrier notifications and collect or accept the shipment within the carrier’s specified time limits.
On receipt, we recommend checking the packaging and the contents of the shipment. Where possible, any damage should be recorded with the carrier.
6. Customs Clearance
International shipments may be subject to import duties, taxes and customs clearance fees.
Charges imposed by law on the recipient and not included in the order total are payable by the recipient.
7. Uncollected and Returned Shipments
If a shipment is returned because of an incorrect address, an expired collection period, refusal of delivery or missing required documents, the next steps will be agreed with the customer.
Reshipping takes place once the recipient details have been verified and the reshipping arrangements and cost have been agreed.
Failure to collect or accept a shipment does not, by itself, constitute notice of withdrawal from the contract. To cancel an order, please email support@inspirate.pro.
Whether an order may be cancelled, the amounts to be refunded and the allocation of costs depend on the reason for the shipment’s return, the circumstances of the order and applicable law.
8. Product Use, Drop Protection and Warranty Service
Products must be used in accordance with their intended purpose, specifications and instructions for use, charging, care and storage.
Any commercial warranty is provided on the terms and for the period stated for the relevant product at the time of purchase. Statutory guarantees also apply to product quality claims.
Drop Protection
The prop’s construction incorporates protection against accidental drops during normal use for its intended purpose.
When learning new tricks and complex moves, we recommend using a practice prop. This helps protect your main prop from additional impact loads and preserve its appearance.
Warranty Coverage
Warranty coverage does not extend to damage caused by:
use outside the product’s intended purpose or contrary to its instructions;
incompatible power supplies, batteries, chargers or components;
mechanical, thermal or other exposure beyond the stated operating conditions;
moisture ingress where the product specifications do not provide for the relevant protection;
modification, improper repair or unsuitable storage.
These exclusions apply where there is a causal connection between the relevant circumstance and the damage identified.
Normal wear consistent with the nature and duration of use is not a manufacturing defect.
After-Sales Support
If you need help with your prop, please email support@inspirate.pro. We can advise on use and maintenance and, where needed, help with diagnosis, selecting replacement components or repairs.
You can also count on our support if your prop is accidentally damaged or has been used outside the operating recommendations, including situations that fall outside warranty coverage. We will try to find an affordable and convenient solution so you can continue using your prop.
Repair feasibility, timing and the cost of any paid work are agreed in advance.
9. Contacting the Store
For questions about shipping, product quality, warranty service, order cancellation or returns, please email support@inspirate.pro.
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